The Platform

The platform underneath the delight.

An AI assistant in your brand's voice. Channels with zero barriers. A rewards engine that fulfils globally. Enterprise-grade trust underneath. Serious infrastructure, invisible to your customer.

01 · YOUR AI ASSISTANT

Yours in every sense.

No fixed name, no fixed persona. Brands name it, style it, and tune its tone of voice and language to their own — and it's multilingual, serving customers in their language across every market. Every chat is a brand touchpoint and a support ticket avoided.

One assistant handles:

Registers a product from a photo — and asks in chat if anything's missing

Submits receipts and invoices for points, rebates and rewards

Answers product questions, from unboxing to troubleshooting

Recommends consumables and add-ons — driving the next purchase online or in-store

Helps customers find where to buy, from the retail counter to your online store

02 · THE STACK

What's inside Dlite

A look at the core capabilities every Dlite product runs on.

Receipt & invoice capture

AI extracts purchase data from a photo of any receipt or invoice — no forms needed.

Product registration

Capture product registrations in chat and pass them to your warranty management system.

Points engine

Flexible payout rules — fixed amounts, value multipliers and mixed-basket bonuses.

Rebates engine

Cash rebates paid out in 130+ currencies through our global forex payment partner.

Agent builder

Build a brand-tuned AI assistant that supports your customers through every chat.

Promotion builder

Launch time-limited offers like double points in minutes — no developers required.

Lifecycle emails

Event-triggered emails working quietly behind the scenes, from claim to dispatch.

Reward store management

Full ecommerce tooling to manage your reward store catalogue, pricing and orders.

CRM integration

Manage customers natively in Dlite, or sync every record straight into your CRM.

03 · TRUST & SCALE

Enterprise-grade underneath.

Score-based fraud prevention, global data hosting, and worldwide rewards relationships with no geographic restrictions. Scales from hundreds of customers to millions — and it's fully brandable, down to a configurable "How to Earn" page.

SOC 2 Type II certified

Security isn't a footnote here — it's the foundation. Dlite is built on SOC 2 Type II certified technology, independently audited, with global data hosting options so your customer data stays protected and compliant in every market you run.

Fraud prevention

Geolocation, claim velocity, IP, image hashing and receipt identifiers — auto-scored.

Global by default

Data hosted anywhere, rewards fulfilled everywhere — with no geographic restrictions.

Scales with you

From a few hundred customers to millions of claims — all on the same platform.

Fully brandable

Logos, colours, fonts configurable — your brand at every touchpoint.

04 · THE TEAM BEHIND DLITE

New product. Proven team.

Dlite is built by the team at Kademi.co — specialists in engagement and incentive solutions with over a decade of experience, proven at scale across markets and time zones.

A decade-plus of engagement and incentive expertise, trusted by global brands

Proven at operating programmes at scale, across markets and time zones

SOC 2 Type II certified, with global data hosting options