Everything your customer needs after unboxing, handled in a single conversation.
Dlite guides customers through rebate claims, product registration, and support — all from a single WhatsApp, SMS, or email thread. No forms. No friction. No drop-off.
The old way
Too many channels. Too many steps. Too much friction. Customers bounce between websites, forms, calls, and chatbots.
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Fragmented journeys that slow customers down
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High drop-off across key moments in the journey
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Poor experiences that impact satisfaction and loyalty
The Dlite way
One conversation from start to finish. Dlite guides customers through everything in a single, seamless flow with AI-powered assistants.
- Increase completion with guided, conversational experiences
- Eliminate drop-off with real-time assistance at every step
- Create a seamless journey customers actually enjoy
The complete post-purchase experience, without ever leaving the conversation.
Rebates
More rebates claimed. Zero drop-off.
Customers snap a photo of their receipt and Dlite handles the rest — extracting product details, verifying the purchase, and completing the claim automatically. No forms to abandon. No portals to navigate. Just a higher completion rate on every promotion you run.
Product Registration
Every product registered. Every warranty activated.
Dlite already has the receipt — so registration takes seconds. The assistant leads with the reason to register, like extended warranty activation, then completes it automatically in the same conversation. No starting over. No asking for information you already have.
Support
Fewer support calls. Happier customers.
Dlite already knows what they bought, so support starts informed and gets to the answer fast. No number to call, no queue to join. Just real-time guidance that gets them up and running.
Upsell
Turn a first purchase into a second
Once registered, supported, and satisfied, the moment is right. Dlite automatically offers a timely incentive — like 10% off compatible accessories or consumables — while engagement is at its peak. No separate campaign to set up.
Fast payouts, however your customers prefer.
Bank transfers
Pay out rebates directly into your customers' bank accounts when a claim is approved. Fast, automatic, and supported across 300+ currencies.
Prepaid cards
Give customers the flexibility to spend their rebate wherever they like, instantly delivered as a Visa or Mastercard gift card. No waiting. No friction. Just a payout that feels like a reward.
Award points
Already running a loyalty program? Automatically award points the moment a claim is approved — dropping straight into your existing program.
Increase Enagement by Meeting Customers on the Messaging Platforms They Already Use
With over 2.7 billion users and open rates of 98%, WhatsApp is one of the most effective channels to support your customers using Dlite.
SMS
Stay connected with near-universal reach. SMS delivers high open rates, making it a reliable channel to support customers using Dlite.
Engage customers who prefer a more traditional channel, meeting audiences who choose email as their primary way to interact with an assistant.
Web
Keep the experience accessible anywhere. Dlite assistants can also engage customers through a streamlined web interface.
Launching a Dlite assistant is easy!
QR Codes
Let customers scan a QR code anywhere to instantly start a conversation with their Dlite assistant.
Website links
Add a simple link to your website or third-party pages to launch a Dlite assistant in a single click.
Direct message
Launch an assistant by sending a direct message to a customer’s preferred messaging platform.
The Team behind Dlite
Dlite is built by the team at Kademi.co, specialists in building engagement and incentive solutions with over a decade of experience.
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Deep expertise in incentives, loyalty, and behavioural motivation
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Trusted by global brands across many industries
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Proven at operating programs at scale
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SOC 2 Type II certified, meeting strict security and compliance standards
Kademi's technology, trusted by customers on G2
Kademi's technology, trusted by customers on G2