Agents
Go beyond support and service bots
Launch Dlite agents that work 24/7 to sell, support, and reward, while taking real actions that help move your business forward.
Channels
Meet people where they already message
Connect through the messaging apps people already love to use every day, and unlock 95%+ message open rates.
Engagement
Make every interaction connect and count
Dlite engages customers and partners with clear goals, helping them achieve what they need, exactly when they need it.
Go beyond chatbots, websites, apps, and email.
Agents
Go beyond support and service bots
Launch Dlite agents that work 24/7 to sell, support, and reward, while taking real actions that help move your business forward.
Messaging
Meet people where they already message
Connect through the messaging apps people already love to use every day, and unlock 95%+ message open rates.
Engagement
Make every interaction connect and count
Dlite engages customers and partners with clear goals, helping them achieve what they need, exactly when they need it.
Dlite Agents
Create agents built for your business
With Dlite’s agent builder, you can design agents that actively support customers and channel partners in ways that drive real outcomes, not just conversations.
- Create purpose-built agents for different audiences, products, or stages of the journey.
- Give each agent the tools it needs to guide purchases, resolve issues, and complete tasks instantly.
- Stay in control with clear permissions that ensure every interaction is on-brand, accurate, and compliant.
Channels
Connect and engage cross-channel
Dlite agents are built for true cross-channel engagement, meeting customers and partners wherever they already communicate and across the devices they use every day.
- Engage across messaging platforms like WhatsApp, Slack, Messenger, SMS, and more.
- Reach users seamlessly on mobile, tablet, and desktop without changing the experience.
- Drive exceptional engagement, with message open rates regularly exceeding 95%.
How Your Agents Help
Build audience-specific agents and equip them with the tools, information, and content they need to deliver instant, personalized support.
Provide product support
From product questions to technical troubleshooting, agents take care of up to 70% of requests for customers.
Find and share resources
Agents help customers quickly find and download product brochures, manuals, and other information.
Claim cash rebates
Make claiming a rebate effortless with AI agents that guide customers through every step of the process.
Register products
Agents help customers register their products in seconds — by simply snapping a photo of their receipt.
Submit warranty claims
Make warranty claims hassle-free with AI agents that guide customers through every step of the process.
Enter promotions
Easily launch customer promotions that drive sales — with AI agents guiding users through every step.
Motivate & reward
Award customers points for purchases, feedback, or any interaction that drives engagement and loyalty.
Purchase rewards
Agents suggest the right rewards — from gift cards to merchandise — and handle redemptions in seconds.
Collect feedback
Empower your agents to start customer conversations, ask questions, and gather feedback.
Provide product support
From product questions to technical troubleshooting, agents take care of up to 70% of requests for partners.
Find and share resources
Give your channel partners instant access to resources and links in seconds, delivered by their personal agents.
Recommend training
Agents guide sales partners to the right modules, providing them with training, support, and content.
Process sales claims
Partners can submit sales claims for points in seconds — simply by snapping a photo of their invoice.
Help register products
Agents help retail teams register a customer’s product at the point of purchase, and even award them points.
Enter promotions
From POS display promotions to competitions, agents make it effortless through chat.
Motivate & reward
Award points for training, selling your product, and other actions that move the needle and drive sales.
Find and purchase rewards
Agents suggest the right rewards and handle redemption in seconds through messaging platforms.
Collect feedback
Empower your agents to start conversations, ask questions, and gather feedback.
Launching Agents
Dlite agents can be activated in multiple ways, making it easy to start a conversation.
QR Codes
Let users scan a QR code anywhere to instantly start a conversation with their Dlite agent.
Website links
Add a simple link to your website or third-party pages to launch a Dlite agent in a single click.
Direct message
Trigger an agent experience by sending a direct message to a users preferred messaging platform.
Advertiesments
Embed a call-to-action in social ads that opens a Dlite agent conversation directly on the user’s device.
The Team behind Dlite
Dlite is built by the team at Kademi.co, specialists in building engagement and incentive solutions with over a decade of experience.
-
Deep expertise in channel incentives, loyalty, and behavioural motivation
-
Trusted by global brands across multiple industries and regions
-
Proven at operating programs at scale, across markets and time zones
-
Global presence with experience supporting distributed teams and users
-
SOC 2 Type II certified, meeting strict security and compliance standards
Kademi technology, trusted by customers on G2
Kademi technology, trusted by customers on G2
Dlite FAQ
Accordion List
Launch times vary based on what you’re setting up, but Dlite is designed to move fast. Simple agents can be live in just a few hours, while more advanced programs may take a few weeks depending on scope, content requirements, reward setup, and any integrations involved. Whether you’re starting small or rolling out something more complex, Dlite scales to match your timeline.
Dlite uses OpenAI models to power the agentic AI capabilities of the platform. These models enable Dlite agents to understand questions, respond intelligently, and take action in real time. Any data passed to OpenAI is not stored or used to train their models, ensuring customer information remains protected while delivering high-quality AI-driven experiences.
Yes, when it makes sense. Dlite is designed to work primarily inside messaging platforms, but web experiences can be used as an optional extension. For example, a customer might click through from a message to a web-based reward store or experience when a larger screen or richer browsing flow enhances the experience. These web touchpoints are fully optional and used only where they add value, with Dlite still orchestrating the journey behind the scenes.
Accordion List
Dlite is SOC 2 Type II certified and operates on enterprise-grade infrastructure, with security, privacy, and compliance built into everything they do. Customer data is handled with the same rigor and standards trusted by large organisations worldwide.
Dlite supports the Model Context Protocol (MCP), allowing customers to create and manage their own AI agents outside of Dlite using platforms like OpenAI or Google Gemini. These external agents can securely connect into Dlite, giving you flexibility to use your preferred AI tools while still benefiting from Dlite’s tools, orchestration, messaging, and execution capabilities.
Absolutely. If you’re already running a campaign or program, Dlite is can enhance what you have. It extends your existing programs into messaging, giving customers easier access to information, rewards, and support exactly when they need it. Dlite layers intelligent, always-on engagement over your current systems, helping you drive more value from the programs you’ve already invested in.